Rosemary Mount – Testimonials

Rosemary Mount Testimonials

Finally I have got around to writing to say how pleased I and my family have been with the care my Mother received … When she first went to Rosemary Mount, she was immobile; previous health care professionals had told me they were unable to get her mobile again following a fall … Within weeks the staff had got her standing, transferring and walking with a Zimmer frame from her room to the dining room and lounge …
As time went on, Mum … needed nursing care. We fully understood … although we were sad and disappointed by this. (As) she was due to make the move to a nursing home … her health began to deteriorate rapidly … The management at Rosemary Mount … told us that under the circumstances she would be remaining in their care … All the staff, carers, management, domestics, kitchen staff and admin looked after us and showed so much kindness to us and Mum through this difficult time … I am thankful and grateful that Mum saw her days out in a familiar setting with staff she knew and loved.
I would fully recommend Rosemary Mount for anyone requiring care.

I cannot express enough gratitude … for the love and care shown to us throughout Mum’s all too brief stay. Your home is a credit to the care industry and we are so thankful to have found you. Thank you all so much.

Our Mother … came to Rosemary Mount … for respite – we were all concerned as she had had a negative previous experience of respite in another care home. She however found a new home, a new lease of life and new friends to enjoy and interact with … We were thrilled that at the end of her respite period she agreed that Rosemary Mount was the place for her. She was rejuvenated – we ‘had our Mum back’ as she was really settled and happy.

Every effort was made to ensure that our Mother had every comfort, care and attention. We were also cared for; I cannot even describe how kind all staff both day and night were. We wanted for nothing and our every need was met to enable us to spend the last 3 days with my Mum all hours of day and night.

We feel that the love, care and attention my Mother received throughout her stay at Rosemary Mount was truly outstanding and the support we were given through such a difficult time was memorable and could not have been improved upon in any way. We will always be thankful for finding and selecting this home with Mum and will thoroughly recommend it to anyone seeking a real home from home for their loved one.

To All the Staff at Rosemary Mount,
Thanks for taking care of Dad and helping me find him somewhere to go when no one else would or could. The job your organisation does is a hard one and you do it very well.

Thank you all so much, Rosemary Mount Team, for the lovely care that you gave Mum while she was with you. You have created a homely, comfortable environment with a great team of people who so obviously care about all the people living there. Thank you too for your care and patience towards us the family in a time which was very new and confusing to us. We really appreciated your help and the cheerfulness and warmth that we felt from all of you.

Dear Denise,
When Dad first came to you … we, that is both he and us, were sad and frightened; sad about his illness and what was happening to him, and frightened about what life would be like in a care home. We did not need to be frightened. The care he received from you and your team, filled with love, affection and respect, immediately put our minds at rest and we knew that he was in the right place …

It never felt like anything you did for Dad was too much trouble for your team … Throughout this you were there for us too; when we needed someone to talk to, someone to have a cup of tea with, or even someone to cry to. I can’t tell you how much I value your support …

The care you gave and the kindness you showed, not just to Dad but to all of us, will remain with us forever. I saw a level of humanity that I had not seen anywhere before, one far removed from the constant interruption and short attention span of the modern world. We want you and all your staff to know just how much the things they do matter. The big things and the little things … I can only hope that we can all find a Rosemary Mount to care for us in our final days … thank you from the very bottom of our hearts.

My Mother moved to Rosemary Mount when her previous home closed … Initially, we were upset that she had to be moved but soon found Rosemary Mount to be far superior to the previous home in every way. The home is very bright, clean, tidy and well-run. Mum has a number of challenges including being registered blind, and the staff …treat her in a friendly and compassionate way … It is appreciated that staff are also particularly welcoming to my Father who likes to spend a fair amount of time with her. We consider ourselves fortunate to have found such a lovely “home from home” for Mum.