The Mount Care Home, Plymouth, Devon – Welcomes You

Meet the Manager – Nikki Ford

Manager The Mount

“Welcome to The Mount –  if you have any questions or would like to arrange a viewing do call me on 01752 665222 or emailIn all our homes, we seek to provide the best services that we can within the resources available.

We are keen to improve what we do and welcome the recommendations set out in the recent CQC inspection report, which enables us to do so.

This service has created an action plan which it has sent to CQC. Actions which have been taken and are planned include:

• Recruitment of new manager and deputy manager providing a new leadership team
• Improved staff supervision, training and organisation
• Greater involvement of residents in activities and opinion sharing
• Medication audits on a more frequent basis working with the local pharmacist
• Improved Health and Safety activity including Fire Risk work

Nikki answers your questions

What is important to the people living at your home?

  • To be looked after and well cared for
  • To be as independent as possible
  • The variety of food choices

How is your home unique and different from other care homes in the area?

The Mount is a home with a Christian ethos, and is set in a quiet location with pleasant gardens.

What are some first Impressions from visitors?  What do they say as they look round your home?

Visitors notice that the home is fresh and clean.  They remark on how welcoming, friendly and helpful the staff are.

What are you looking for in recruiting people to work at your home?

  • High standards of care
  • Kindness
  • Patience
  • Pleasant and polite manner