Alexander House – Testimonials

Alexander House Testimonial

Thank you so much for everything you did for R to make his last 9 months of his life with you fulfilling and enjoyable. We can’t thank you enough.

To Ann Moore and the Staff,
We had the opportunity to visit Alexander House on 2nd February. We would like to thank you for receiving us. We are very grateful for the time you spent speaking with us.
As we are trained to work in Health and Care, it was very interesting to discover the facilities and services you offer to the residents.
Thank you again for your availability and for a very pleasant moment.
– Group of French Students

Dear Matron
Thank you for all your help and care of my good friend D. I want to thank especially a member of staff who was always so kind and helpful. I cannot remember her name …

To: Care Quality Commission,

Dear Sirs,

I would like to draw your attention to what I consider to be an outstanding residential care home, Alexander House …one that I would say should be used as a model for future planning.

My Father … stayed there for the last 9 months of his life. It was chosen principally, because the immediate impression we got when we first visited, was one of a large country house, where people stayed, not that of an institution where people were “placed”.

We visited frequently and at random, because of work commitments, and unlike his previous care home, where chaos seemed to be the norm, calmness, warmth and un-hurriedness seemed to always prevail.

During one visit, we were actually invited to join a monthly management and residents’ discussion forum on how improvements could be made, even though we had brought a three year old grand-daughter to visit my Father.

My Father … was happy in Alexander House, and was provided with a level of care that could not be improved upon. Please take note.

For the Team at Alexander House,
No words can truly express our thanks for the way in which you cared for Aunty P… We want you to know how much we appreciated everything you did – from the wonderful entertainers and garden parties … right down to the manicures … She was always so delighted when her nails were beautifully painted, especially in that soft pink shade…
It was always so reassuring to know that when none of us was there, that she was safe and being cared for by such a wonderful team of people … the kitchen staff who made the beautiful birthday cakes … the laundry staff who always made sure she looked her best and the carers who always strived so hard to meet her needs.
You became like an extended family to both her and to all of us. Thank you so much … for all the affection that you showed her and for the wonderful last years that you gave her.

A happy summer’s afternoon (Garden Party) with informally attentive staff, excellent food and a lovely atmosphere for residents and visitors alike. A great credit to all concerned.

To all at Alexander House – THANK YOU so much for the care that you gave my lovely Grandad … Mum said that the care he received was exceptional … I am so grateful to know that he was treated so well and cared for in the best possible way.

Thank you very much for all your kindness to M during her stay at Alexander House … She always felt very comfortable at Alexander House, and thank you again for everything you did for her.