Keychange Care Home rated Outstanding by the Care Quality Commission

The Care Quality Commission (CQC) has found the quality of care provided by Keychange Charity Rose Lawn Care Home in Sidmouth, Devon, to be Outstanding following an inspection in November 2016.

Inspectors rated Keychange Charity Rose Lawn Care Home Outstanding for being responsive to people’s needs and well-led, and Good for being safe, effective and caring.

Debbie Ivanova, Deputy Chief Inspector for Adult Social Care (South), said:

“Keychange Charity Rose Lawn Care Home provided exceptional care in an innovative environment which enabled people to maintain their independence and continue to live an enjoyable life.

“We were delighted to see how well the service supported people’s interests and encouraged people to gain new experiences in an engaging way.

“It was encouraging to see that management looked for proactive ways to improve the service by involving people using the service and their relatives to provide suggestions for improvements, that were then acted upon.

“The team should be extremely proud of the work they do. I congratulate the staff at Keychange Charity Rose Lawn Care Home for achieving our highest rating.”

Keychange Charity Rose Lawn Care Home provided an environment that was stimulating and enjoyable for people using the service. Activities ran throughout the day and evening, including quizzes, art classes, musical entertainment or trips away from the home.

People were supported to continue with their interests or to take up new ones. Their skills and experience were promoted and utilised within the home. This led to the organisation of a fashion show and an art exhibition.

The staff were both knowledgeable and caring, attending to people in an unrushed and relaxed manner. Staff were trained to support people with a wide range of needs and were able to focus on specific areas of interest, such as dementia, to improve their knowledge and provide high-quality care.

There was a clear commitment to make sure people were engaged and remained as independent as possible. The home used innovative ways to improve people’s enjoyment. A virtual reality system allowed people to experience activities they wouldn’t otherwise be able to take part in, such as going on safari or swimming in the ocean.

Rose Lawn even opened its own Sweet Shop! Residents were thrilled to be choosing and buying sweets in a vintage atmosphere which took them back to their younger years …

The full inspection report can be found at: https://www.cqc.org.uk/location/1-119174785